Privacy policy

Last updated: October 20, 2026

Vanigo operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy. We handle your personal information in line with the Protection of Personal Information Act (POPIA).

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, depending on how you interact with the Services and as permitted or required by applicable law:

Contact details including your name, address, billing address, shipping address, phone number, and email address.
Financial information including payment card information, transaction details, form of payment, payment confirmation and other payment details. Card payments are processed by our payment provider and we never see or store your full card details.
Account information including your username, password, preferences and settings.
Transaction information including the items you view, put in your cart, purchase, return, exchange or cancel and your past transactions.
Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
Automatically through the Services including from your device when you use our products or services or visit our website, and through the use of cookies and similar technologies;
From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
From our partners or other third parties.

How We Use Your Personal Information

Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfil your orders, to remember your preferences, to send notifications related to your account or orders, to process returns and exchanges, to arrange shipping, to enable you to post reviews, and to recommend products related to your purchases.
Marketing and Advertising. If you have agreed to receive them, we send marketing and promotional emails, and we may show you online advertisements for our products, including based on items you have viewed, added to your cart or purchased. You can unsubscribe at any time.
Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, and to detect, investigate or act on possible fraudulent, illegal or malicious activity.
Communicating with You. We use your personal information to provide customer support and to maintain our relationship with you.
Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

We may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy, including:

With our e-commerce platform provider and other service providers who perform services on our behalf (for example website hosting, payment processing, data analytics, customer support, email, fulfilment and courier delivery).
With advertising partners, such as Meta, to show you relevant advertisements and measure their results. These partners use your information in line with their own privacy notices.
When you direct or ask us to, or otherwise consent to it, for example to ship products to you.
In connection with a business transaction such as a merger or sale, to comply with legal obligations, to enforce our terms and policies, and to protect the Services, our rights, and the rights of our customers or others.

Our E-commerce Platform

Our online store is hosted on an e-commerce platform provided by Shopify, which processes personal information about your use of the Services on our behalf so that we can run the store, take payments and deliver your orders. Your information may be stored and processed in countries other than South Africa. The platform may also use some information to provide and improve its own services, and you can read more about this, and the rights you may have, in the platform's consumer privacy policy and privacy portal.

Third-Party Websites and Links

The Services may link to websites or platforms operated by third parties. We are not responsible for the privacy or security of those sites, and you should review their own policies. Information you share on social media platforms may be visible to other users of those platforms.

Children's Data

The Services are not intended for children, and we do not knowingly collect personal information about children. If you are the parent or guardian of a child who has given us their personal information, please contact us to have it deleted.

Security and Retention of Your Information

No security measures are perfect, and we cannot guarantee "perfect security." We recommend that you do not send sensitive or confidential information to us over insecure channels. We keep your personal information for as long as we need it to provide the Services, maintain your account, meet legal obligations, resolve disputes and enforce our policies.

Your Rights and Choices

Under POPIA and other applicable law, you may have the right to:

Access the personal information we hold about you.
Correct inaccurate personal information.
Delete your personal information, where we are not required to keep it.
Object to processing, including for direct marketing.
Manage communication preferences. You can unsubscribe from marketing emails at any time using the link in our emails. We may still send you non-promotional emails about your account or orders.

To exercise any of these rights, contact us using the details below. We may need to verify your identity before we act on your request. We will not discriminate against you for exercising your rights.

Complaints

If you have a complaint about how we process your personal information, please contact us first. You also have the right to lodge a complaint with the Information Regulator of South Africa.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the revised version on this website and update the "Last updated" date.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or would like to exercise any of your rights, please email us at hello@vanigo.co.za or call or WhatsApp 071 297 9310. Vanigo is an online store based in Cape Town, South Africa.